Legal

POPIA Notice

Who processes your information

BackyardConnect may share the information required to fulfil your request with network, coverage, installation, payment, messaging, hosting and technology providers acting in connection with the service.

Responsible processing

Personal information is processed for coverage checks, orders, installation or activation, payment administration, customer support, security, communications and legal compliance.

Minimum necessary information

We aim to collect information that is reasonably necessary for the service requested. Coverage and property information is used to determine what connectivity can be offered at the requested address.

Third-party operators

Network, coverage, payment, messaging and technology providers may act as authorised operators where their services are required to fulfil the customer journey.

Customer requests

Requests concerning personal information can be made through the published BackyardConnect support contact. Identity may need to be verified before information is disclosed or changed.