Legal

Privacy Policy

Who operates this service

BackyardConnect provides the customer-facing connectivity journey and may arrange services supplied over third-party networks. For support, contact connect@backyardconnect.co.za or +27 79 318 7411 during Monday to Friday, 08:00 - 17:00.

Information we collect

We collect the information needed to check coverage, process an order, arrange installation or activation, provide support and communicate about the service. This can include contact details, service address, order information and payment status.

How we use it

Information is used only for the purposes connected with the requested service, customer support, security, fraud prevention, legal compliance and operational record keeping.

Service providers

Authorised network, coverage, payment, messaging, hosting and technology providers may process information on BackyardConnect’s behalf where required to deliver the service.

Retention and security

We retain information only for as long as reasonably required for the service, legal obligations, dispute handling and legitimate operational records. Appropriate technical and organisational safeguards are used to protect customer information.

Your rights

Where applicable, you may request access to, correction of or deletion of your personal information, or raise an objection or complaint, by contacting BackyardConnect through the published support channels.