Support
How can we help?
Get help with coverage, packages, orders, payment or installation.
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Choose what you need help with and we’ll pre-fill the message for you.
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Order support
Contact us with your order reference so we can find it quickly.
connect@backyardconnect.co.zaFrequently asked questions
Clear answers before you order.
What is the difference between Home and Backyard?+
Home is designed for one household. Backyard is designed for a property serving multiple backyard rooms or units.
What price will I pay?+
The monthly price shown on the BackyardConnect package is the price for that package.
How does payment work?+
After reviewing your order, complete the secure payment and we’ll arrange your installation, activation or transfer.
Does a positive coverage check guarantee installation?+
It means internet is indicated at the address. We still confirm the final installation or activation method for the property.
Can I change my package before setup is completed?+
Yes. Contact BackyardConnect and we’ll help you review the available options.