Legal

Terms & Conditions

Before you order

BackyardConnect services are subject to address-specific coverage, network availability, installation feasibility and the requirements of the selected service provider. Information displayed on the website is not a guarantee of service at a particular property until the address and installation are confirmed.

1. Orders and availability

An order is subject to coverage, network availability, installation feasibility and any service-specific requirements shown during the order journey. A coverage result does not by itself guarantee installation at every room or building on a property.

2. Pricing

The price presented for the selected package is the applicable BackyardConnect package price at the time of order. Address-specific availability and package selection must be confirmed before payment.

3. Installation and equipment

Installation, activation, routers, access points and other equipment are included only where the selected offer states that they are included. Property layout, access, power and network requirements can affect the final installation.

4. Payment

Payment must be successfully confirmed before an order is treated as paid. Payment-provider terms may also apply to the transaction.

5. Cancellation and cooling-off

Cancellation, refunds and any applicable cooling-off rights depend on the service, order status, applicable South African law and the terms of the relevant network or service provider. Customers should contact support before installation where they want to cancel or change an order.

6. Fair use and service performance

Network performance, fair-use policies, acceptable-use rules and service availability may be governed by the selected network or service provider. Shared Backyard WiFi capacity is not a dedicated speed guarantee for every room.

7. Property access

The customer is responsible for providing lawful access to the property and obtaining any required owner, landlord, body corporate or municipal permissions for installation.

8. Support

Support is available through the published BackyardConnect channels during the stated support hours. Customers should provide their order reference where available so the correct service record can be located.