Clear answers
Frequently asked questions.
Everything you need to know before submitting an enquiry.
Does BackyardConnect provide the internet service?+
BackyardConnect helps property owners explore connectivity options. Vodacom Business is the connectivity partner and confirms coverage, eligibility, pricing and fulfilment.
Does submitting the form mean I have applied?+
No. The form records your interest so a connectivity specialist can contact you about coverage, available options and any provider requirements.
How do I know which package suits my property?+
The room ranges are an indicative guide. Select a package or choose “Help me choose”. Vodacom will confirm the options available at your location.
Will BackyardConnect check coverage?+
No. Vodacom confirms coverage and network eligibility after receiving your enquiry.
What information do you share?+
We share the contact and property details you submit, together with your package interest and consent record.
Can I enquire about more than one property?+
Yes. Submit one enquiry for each property so the correct area, room count and package interest are recorded.
Are the prices guaranteed?+
No. The values shown are indicative proposal prices. Vodacom confirms final pricing and applicable terms.
Will other connectivity partners be available?+
The platform can support approved connectivity partners as they are added. Only partners with active, verified offers are shown publicly.